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FAQ

What is a USB Flash Drive? 
A USB flash drive is a compact USB flash memory drive that acts like a portable hard drive, letting you store and transport your most precious computer data. They hold incredibly large amounts of information and are small enough (about the size of a pack of chewing gum) to slip easily into your pocket, conveniently around your neck like a necklace, or on your keychain.?
 
What is the best file format for my logo file?
The most suitable filetype depends on the branding technique used on the product. Please refer to the table below.

If you are not sure if your logo file(s) are suitable just contact your contact us and we will be happy to help.

Branding Technique(refer to product) Vector File(.eps, .ai, .cdr) Raster type file(.jpg, .gif, .bmp, .png, .tiff)
Preferred Hi-resolution ok (low resolution not suitable)
Acceptable Prefered if 300 DPI
Low resolution image not suitable
Preferred Hi-resolution ok (low resolution not suitable)

 

Will my USB Flash Drive work with any computer?
USB flash drives are using the USB protocol to interoperate with PCs (Macs too!) and devices with a USB port. Typically USB Flash Drives use mass storage class drivers that are incorporated in Windows Me/2000/XP/Vista or later as well as Mac OS 9 and Mac OS X or later as well as Linux 2.4.6 or later. Some manufacturers offer drivers for Windows 98 SE or Windows NT. Apple offers a mass storage class driver update for Mac OS 8.6. For more information, please consult with the manufacturer of the USB Flash Drive.
If your OS is vista, our USB flash drive could speed up your system too.
 
What about USB Flash Drive’s read/write speed?
Now, the USB2.0 is the more popular then ever. The USB2.0 transfers at the highest speed of 480Mbps/sec. The actual speed is determinated by flash memory’s style (SLC or MLC, single or double), solution and PC enviroment. It is hard to offer the definite data.
GBE’s drivers are all of USB2.0. But you should confirm whether the USB2.0 driver in the PC has been installed properly, or connection may be failed. (If you find the equipment has a "!" under "equipment controller"→ "USB Controller" or there is no "USB 2.0 Root Hub", that means you did not install the USB2.0 driver properly on the PC

When the USB Flash Disk is installed properly, the system still cannot identify the device, why?
a) Please check "USB controller" option in the BIOS. Confirm you have selected
"Enable" for this item.(Please refer to the Motherboard BIOS manual for detail information). 
b) Make sure USB Flash Disk is connected well with USB interface. 
c) Confirm whether the USB system was installed correctly, please refer to the related operating system manual for the correct setting of USB system.

Why is the phisical capacity in USB Flash Drive is lower than the named capacity?
Windows systems use the binary system; therefore, 1MB = 1024KB. The Flash memory disk is decimal system based, which means 1MB = 1000KB. In other words, we have to check the capacity from byte numbers instead of MB number

My computer does not recognize my mp3 player? 
You may need to install driver for your mp3 player.
a. Please go to Download webpage and find suitable driver for your mp3 player
b. Download the driver to your computer and install it

How to upgrade firmware? 
You may need to install firmware for your mp3 player.
a. Please go to Download webpage and find suitable firmware for your mp3 player
b. Download the firmware to your computer
c. Install the firmware
d. Connect your mp3 player with computer, click ‘start’ and find ‘programe’, you will see the firmware 
e. Click it for upgrading your mp3 player

Why does LCD show nothing when MP3 player is started?
You may charge the battery or turn on MP3 players.
 
Why could not show the song name correctly or work well when storaging an excess songs?
With a view to make MP3 players work smoothly, we strongly suggest you to make folders quantity in MP3 players less than 7 and folders levels less than 6. Please also keep the total songs less than 450. If you already meet trouble, you’d romove the problems by updating the firmware. 
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